Return and Exchange Policy
This returns policy applies exclusively to jewellery purchased through our online store. All returns are handled in accordance with Australian Consumer Law, including the consumer guarantees that apply to goods purchased online. Online customers have the same consumer rights as in-store customers, including the right to a remedy if an item is faulty, not as described, unsafe, or does not meet the consumer guaranteesWe are not required to provide a refund or exchange if you simply change your mind, choose the wrong size, find the item elsewhere, or decide the piece is no longer suitable, unless we have separately agreed to offer a change-of-mind return. Under Australian Consumer Law, change-of-mind returns are not automatically required.Where we do accept a change-of-mind return for eligible online purchases, the item must be returned in its original, unworn, unused, and undamaged condition, with all original packaging, certificates, tags, and proof of purchase.Return and exchange policy online
If your online purchase is faulty, damaged, significantly different from its description, or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another appropriate remedy depending on the nature of the issue.A return will not be refused simply because the item is on sale, custom-made, or outside a store policy timeframe if the item fails to meet a consumer guarantee. Store policies cannot override Australian Consumer Law rights.Faulty, Damaged, or Incorrect Items
Bespoke, custom-made, resized, engraved, or special-order jewellery is usually not eligible for change-of-mind returns due to its personalised nature. However, this does not limit your rights under Australian Consumer Law if the item is faulty, not as described, or fails to meet a consumer guarantee.Bespoke, Custom, and Special-Order Jewellery
To request a return for an online purchase, please contact us within 7 days after receiving your order and provide your order number, proof of purchase, clear photos of the item, and a description of the issue.Once we receive your request, we will review the information and may ask you to return the item for professional inspection. Jewellery must be securely packaged and returned with all original documents, packaging, gemstone or diamond certificates, and accessories. After the item has been inspected, we will confirm whether the return is approved and advise on the available remedy, which may include repair, replacement, refund, or another solution required under Australian Consumer Law.Returns Process
Important Note
Nothing in this returns policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. This policy applies to online purchases only and should be read together with our terms and conditions of sale.Returns Policy for Store Purchases Only
This returns policy applies exclusively to high-end jewelry purchased in-store. All in-store purchases are handled in accordance with Australian Consumer Law, including the consumer guarantees that automatically apply to products sold by Australian businesses. These guarantees cannot be removed by store policy, warranty terms, or “no refund” wordingFor in-store purchases, we are not required to provide a refund, exchange, or store credit if you simply change your mind, choose the wrong item, find a similar piece elsewhere, or decide the jewellery is no longer suitable. Australian Consumer Law does not automatically require businesses to accept change-of-mind returns.Where we choose to offer a change-of-mind exchange or store credit as a goodwill gesture, the jewellery must be returned within the stated store policy period and must be unworn, unused, undamaged, and in its original condition, with all original packaging, certificates, tags, and proof of purchase.Faulty or Incorrect Jewellery
If a jewellery item purchased in-store is faulty, not of acceptable quality, unsafe, significantly different from its description or sample, or does not meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. Depending on whether the issue is major or minor, the remedy may include repair, replacement, refund, or compensation, where applicable.For a major problem with a product, the customer may choose a refund or replacement of the same type. For a minor problem, the business may first offer to repair it within a reasonable time.Bespoke, Custom, Resized, or Special-Order Jewellery
Bespoke, custom-made, engraved, resized, altered, or special-order jewelry is generally not eligible for change-of-mind returns due to its personalized nature. However, this does not limit your rights under Australian Consumer Law if the item is faulty, not as described, or fails to meet a consumer guarantee.Store Returns Process
To request a return for an in-store purchase, please visit our store with the jewelry item, proof of purchase, original packaging, certificates, and any related documents. Our team will review your request and may arrange a professional inspection of the item before confirming the appropriate outcome. Businesses are entitled to assess a product before providing a remedy.Once the item has been assessed, we will advise whether the return is approved and whether the suitable remedy is a repair, replacement, refund, store credit, or another outcome required under Australian Consumer Law.Important Note
Nothing in this returns policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. This policy applies to store purchases only and should be read together with our terms and conditions of sale.